Melanie Adams

Legal & Compliance Adviser, The Association of the British Pharmaceutical Industry (ABPI)

Melanie joined the ABPI in May 2017 and is the ABPI’s Legal & Compliance Adviser. Prior to joining the ABPI, Melanie was Legal Counsel at Abbott Laboratories.

Matteo Cappai

Healthcare Compliance Officer, Ipsos Healthcare

Matteo has been professionally engaged with the Healthcare Market Research industry for the last 10 years and currently holds the position of Healthcare Compliance Officer, overseeing Ipsos Healthcare’s compliance framework; he is a member of the BHBIA Ethics & Compliance Committee and also of the EphMRA Ethics Committee.

Throughout his career, which ranges from first-hand experience in data collection to working as a client service manager he had a privileged position in witnessing an increased focus in the compliance field which has led him to develop a genuine interest in dealing with pharmacovigilance, data protection and participating in discussions with leading industry regulatory bodies and pharmaceutical clients.

Matteo holds Foundation Certificate in UK Data Protection, Certificate in Information Security Management Principles, Certificate in Good Pharmacovigilance Practices (GPvP) and is a qualified Internal Auditor for ISO 9001, ISO 20252 and ISO 27001.

Pat Leach

Senior Business Insight Lead - MSD / Training Team Lead - BHBIA Ethics & Compliance Committee

Having studied Chemistry I started my career in the R&D labs making nasty smells and sticky messes but soon realised there was more to the Pharma industry.  Having moved between agency and client roles and covering a broad range of therapy areas my interest in compliance and the ethical/legal side of the business has grown and expanded.  Now working for MSD I am involved in all aspects of contracting, adherence to the codes and helping others navigate the compliance world.

Dr Jessica Santos

Global Compliance and Quality Director, Kantar Health / Guidelines Team Lead, BHBIA Ethics & Compliance Committee

Dr. Jessica Santos is the Global Compliance Director in Kantar Health, the largest custom market research company focused on the life sciences industry.  Jessica is primarily responsible for providing oversight and support across the 40+ Kantar Health (KH) global offices in the area of regulation, interaction with clients, suppliers and others within Kantar Health, Kantar and WPP. Jessica is responsible for maintaining, anticipating and coordinating all activities with regard to compliance laws/regulations and quality framework on RWR (Real World Research) and MR (Market Research).

Jessica is an experienced statistician, analyst and methodologist. She gained her reputation through her publications and professional committee work in the industry. Jessica is a frequent speaker and contributor in major conferences. She has a PhD in Marketing and MRS fellowship.

Jessica is a member of EphMRA Compliance Network, UK Research Ethics Committee, reviewer and chair of ISPOR (International Society of Pharmaco-economic and Outcome Research) Code of Conduct Committee.

Claudia Wing

Business Insights Director – GSK UK & Ireland Pharma and Guidelines Team member - BHBIA Ethics & Compliance Committee

Claudia is a very experienced healthcare market researcher having worked in the Pharma industry for the past 19 years. She graduated with a Business Science Degree in Marketing and Market Research, and her first job was working for a full service market research agency in Cape Town.
When she moved across to the UK she joined GSK (formerly Glaxo Wellcome) as an Information Analyst, and then moved into Market Research  gaining a breadth of experience across numerous therapy areas, including a secondment in the consumer division. More recently she has taken on senior leadership  positions within the organisation, and her role now includes managing  both the market research and analysis functions for the UK/Ireland LOCs.

She is passionate about ensuring that research and analysis drive quality insights with maximum business impact, and also has responsibility for adherence to compliance and governance frameworks in these areas.

Thanks also to: Catherine Ayland - Independent Ethics Consultant to the BHBIA for her help with the preparation of content for this webinar.