Full members can now download slides from the following sessions:

• How to cook up the best long-term client-agency partnerships …and keep them strong in a virtual world
  Philippe Thiery – Founder & President, C4I Consulting and Abigail Stuart – Founding Partner, Day One
• Building and nurturing relationships with key customers at system, place and neighbourhood – adding value to access
  Paul Midgley – Director of NHS Insight and Account Director, Wilmington Healthcare, Oli Hudson – Content Director, Wilmington Healthcare

You will need to log in to access these - once logged in, the links will appear on the page below this text. 

Overview

Building and nurturing relationships both within your Pharma peer network, and with external customers, is subject to ever-changing technology and environmental challenges. 

This year's Spring Seminar will explore how these relationships fare through the development of Omni-channel technologies: by defining key ingredients that underpin successful working relationships, we will discuss how organisations are adjusting strategically, technically and culturally to develop these relationships via the challenge of  Omni-channel.

To round the view, we will horizon scan the changing NHS landscape and consider who, and how, we curate future relationships with NHS personnel and patients.

Outline programme

2:00pm Welcome and introduction

• Conveners: Board Directors: Kate Stevens – Director, KES Consultancy and Rachel Dixon – Lead Insights & Analytics, Novartis

2:10pm How to cook up the best long-term client-agency partnerships …and keep them strong in a virtual world

• Philippe Thiery – Founder & President, C4I Consulting and Abigail Stuart – Founding Partner, Day One

2:40pm Omni-Channel or Omni-Challenge: strategy, culture, technology & metrics         

• Neil Osmond – CEO, Earthware Ltd, Rick Hollis – Business Excellence Lead, Novartis Oncology and James Harper, Founder and Managing Director, twentyeightb 

3:15pm Breakout panel rooms and discussion:

• Culture & strategy
• Technology & metrics

3:35pm Reconvene & Tea Break 

3:55pm Building and nurturing relationships with key customers at system, place and neighbourhood – adding value to access

• Paul Midgley – Director of NHS Insight and Account Director, Wilmington Healthcare, Oli Hudson – Content Director, Wilmington Healthcare
  

4:40pm Ask the panel – discussion session

All panel members, chaired by conveners

5:00pm Summary and close

• Conveners 

Online booking has now closed. If you have a query with an existing booking, please email admin@bhbia.org.uk