Neil Rees, Head of Research, OPEN Health, Patient & Brand Communications
Neil heads up the insights function at OPEN Health PBC, bringing a wealth of experience in the healthcare sector working across a range of therapy areas for a variety of pharmaceutical companies. Experience has been built up agency side and client side, as well as in the consumer sector to better understand consumer behaviour. His remit is to work closely with the patient engagement team to provide strategic direction on projects to move on from patient understanding to designing the strategy and tools to positively influence the patient experience in their disease management

Sheetal Padania, Research Director, OPEN Health, Patient & Brand Communications
Sheetal joined OPEN Health in January 2012, and currently has over 14 years’ experience in pharmaceutical and healthcare market research. Over the past few years, she has focused her expertise in the area of patient research. Sheetal is particular interested in using methodologies and analysis techniques from health psychology to truly understand the patient experience, and suggest solutions that will positively influence patients’ experiences.

Tom Pugh, Senior Vice President, M3 Global Research
Tom Pugh joined M3 Global Research as Business Development Director in 2017, and specialises in real world data and innovation in online tracking.  A management studies graduate of Leeds University, he joined the TNS Custom Market Research graduate programme, focusing on large, quantitative multinational trackers for large technology and consumer brands, before joining Precision IR as Sales Director for continuous investor relations data feeds in 2007. He has worked in international fieldwork since 2010, holding senior sales roles at major organisations, whilst also fostering his entrepreneurship, in setting up, and subsequently selling, an online media business. 

Laura Haxton, Head of EU Qualitative Research, M3 Global Research
Laura Haxton joined M3 Global Research in 2018 and is responsible for the continued growth of M3’s offering for virtual, online, and in-person qualitative research across Europe. Laura has over 16 years’ experience in international healthcare fieldwork, and has held positions within both full service and fieldwork agencies.  Laura is particularly interested in using innovation and technology to increase patient engagement.

Rick Harris, Founder, Customer Faithful
After nearly 20 years’ experience of market research both client and agency-side, Rick launched insight-led consultancy Customer Faithful in 2009. His mission was to provide tools and techniques that could highlight unmet need in customer, patient and employee experience. Since then, he has worked widely across the healthcare sector, helping and aligning stakeholders to conduct and apply patient-centric research. Rick is a member of the Market Research Society and The Royal Society of Medicine. He is also a Public Governor for the Cambridge & Peterborough NHS Foundation Trust.